The Ice Formed, but It Was Too Thin to Survive Harvest
The machine froze a slab that released as small pieces and melted back into the water system. Its design did not use a thickness sensor, so the technician returned to the model-specific manual adjustment and factory procedure.
Thin ice is a process symptom, not a calibration verdict
Ice thickness depends on freeze time, water distribution, refrigeration performance, cleanliness, temperature and the machine's termination logic. A calibration control can change the slab, but it should not be used to hide another fault.
A similar symptom can have a different cause on another ice machine. Scale, low water flow, a refrigeration problem, a sensor fault or an incorrect setting can all produce thin ice.
Why the absence of a thickness sensor mattered
The technician confirmed that this version did not measure thickness with a separate sensor. The service manual instead described a reset and a manual adjustment, including a test mode. That architecture changes the diagnostic method and makes the exact manual essential.
What was observed after the factory procedure
Settings restored
The documented factory procedure was applied rather than an arbitrary adjustment.
Two cycles
Two freeze-and-harvest cycles, about 20 minutes each, were reported normal.
Durability not recorded
The technician planned to check the next day; that later report was not preserved.
Do not copy the adjustment across models
The source referred to specific manual pages and special service-mode conditions. Those steps are not universal. This case supports model-specific calibration after the system is evaluated; it does not support turning a control until the slab looks acceptable. The same symptom may have a different cause.